Refunds & right of withdrawal
Price, payment and delivery
The full report is digital content sold as a one-time purchase — no subscription, no automatic renewal. The final price is shown before you pay; we add no other fees (your bank may charge currency conversion). Payment is processed by Stripe; card details stay with Stripe. The report is delivered immediately after payment is confirmed: it opens in your browser under a private link, can be downloaded as a PDF and, if you give an email address, we also send the link there (email is an extra convenience — please keep the link or the PDF yourself). The online report stays available for 30 days after purchase and is then deleted automatically — please download the PDF to keep it. The link may stop working earlier after technical maintenance, so download the PDF straight away. A receipt or invoice is available on request.
Right of withdrawal (digital content)
Consumers in the EU and the UK can normally withdraw from an online purchase within 14 days without giving a reason. For digital content not supplied on a physical medium, this right ends once delivery has begun, if you expressly requested immediate delivery before the end of the withdrawal period and acknowledged that you thereby lose your right of withdrawal, and we confirmed this to you (Art. 16(m) Directive 2011/83/EU; Poland: Art. 38(1)(13) Consumer Rights Act; Germany: § 356(5) BGB; UK: reg. 37 Consumer Contracts Regulations 2013). Where these conditions are not met, or delivery has not started, you can withdraw within 14 days of purchase by an unambiguous message to support@getjyoti.com, and we refund the payment within 14 days using the original payment method.
Complaints and technical problems
You have statutory rights if the digital content is not delivered or does not conform to the contract — in the EU for at least two years after delivery. If you paid but did not receive the report, it does not open, is incomplete or in the wrong language, or you were charged twice, write to support@getjyoti.com with your report link or payment date. We answer complaints within 14 days (under Polish law a consumer complaint not answered within 14 days is deemed accepted) and fix the problem, deliver again, reduce the price or refund you.
Plain-language product terms, not a substitute for individual legal advice.